Privacy Policy

WMC Group Pty Ltd ACN 629 483 843 trading as OOSI Living (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By accessing or using our website (www.oosi.living) and purchasing our products, you agree to the terms of this Privacy Policy.

 

1. What Information We Collect

We may collect some or all of the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit or debit card details (processed securely through our payment providers).
  • Account Information: Login credentials and purchase history if you create an account on our website.
  • Technical Information: IP address, browser type, device information, and cookies to improve website functionality and user experience.
  • Communications: Emails, messages, and inquiries sent to our customer service team.

 

2. How We Collect Your Information

We collect personal information in the following ways:

  • When you place an order or make a purchase on our website.
  • When you create an account or subscribe to our newsletter.
  • When you contact us via email, phone, or online chat.
  • Through cookies and similar technologies when you browse our website.

 

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and deliver your orders, including payment processing and order tracking.
  • To provide customer support and address inquiries or complaints.
  • To send transactional and marketing communications (e.g., order confirmations, promotions, newsletters).
  • To improve our website, products, and services based on user behaviour and feedback.
  • To comply with legal and regulatory obligations.


4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: Payment processors, delivery partners, IT support, and marketing platforms to fulfil orders and improve our services.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.
  • Business Advisors: In the ordinary management of our business with our external advisers, auditors, lawyers or insurers.

We will not sell or rent your personal information to third parties.


5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience and functionality.
  • Track website usage and performance analytics.
  • Deliver targeted advertisements and promotions.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.


6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes:

  • Secure payment processing systems.
  • Regular security audits and updates.
  • Restricting access to personal information to authorised personnel only.

Despite our best efforts, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. We will not be liable for any unauthorised access, modification, disclosure or misuse of your personal information. 


7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or outdated information.
  • Withdrawal of Consent: Withdraw your consent for marketing communications at any time.
  • Deletion: Request deletion of your personal information, subject to legal and regulatory requirements.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.


9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time without notice and amendments will be effective immediately upon posting of the updated Privacy Policy on our website.


10. Contact Us

If you have questions, require further information about our Privacy Policy or would like to exercise your rights regarding your personal information, please contact our team.